Prices in $CAD | Refund Policy Effective Date: January 1, 2020
How Refunds Work
The refund period starts from the date you purchased the product/service unless otherwise specified. Refund covers cost of item but not return shipping. Any and all physical materials you might have received, such as physical goods, merchandise, books, DVDs, CDs need to be returned to us in order for your refund to be processed.
How Cancellations Work
Cancellations must be made in writing via email to mythriftyguru (at) gmail (dot) com. Recurring monthly prepaid services require 30 days advance notice for cancellation of pre-authorized recurring payments.
Please include the words “Cancel Subscription” and specify the product and purchase email address used. Please allow up to 48 hours for all cancellation requests.
How to Request a Refund
Simply email your refund request to mythriftyguru (at) gmail (dot) com. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly. We will provide return shipping instructions along with an RMA number assigned to your item.
IMPORTANT REFUND INFORMATION: When applicable, it may take up to 10 business days for your refund to be credited back to your account. Your refund will be processed in Canadian Dollars. If you are outside of Canada, you may experience a positive or negative differential amount due to the exchange at time of processing your original payment and refund payment. This differential amount is out of our control and can not be claimed as part of your refund.
It would be very helpful if you provide feedback and tell us why you’re requesting a refund. We take feedback seriously, and it really does help us make better product recommendations and improve your buying experience. We want every customer to be satisfied!
“E-Products / Download Products” Refund Policy
Digital download products that are offered by ThriftyGuru brand, have a 7 DAY REFUND POLICY. This means that as a customer you have the right to request a 100% complete refund within the first 7 days from your purchase date.
“Subscription / Recurring Payment Products” Refund Policy
Pre-paid services can be set up to automatically renew through our automated billing system. (Wave Apps, Paypal and Stripe - depending on your region). This is not a requirement, but a convenience to the Customer.
Cancellation of Services:
Cancellations must be made in writing via email to mythrifyguru (at) gmail (dot) com. Recurring monthly prepaid services require 30 days advance notice for cancellation of pre-authorized recurring payments.
“Third-Party" Providers Refund Policy
All products and services purchase through Affiliate links on this website are subject to the refund policy of that vendor and ThirftyGuru is not responsible for your purchase decision or satisfaction related to your purchase with any third party provider.
Should you have any questions about our no refund policy, please reach out to cindy (at) cindygirard (dot) com.